Responsibilities
Receive log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
Handle Servimax Efficiently and Effectively.
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Property Property on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
In office end user support for approximately 50 individuals
Daily operations of the Help Desk function including delivery, problem escalation/resolution.
Notify the CSO / Fire officer / Customer Care manager DGM Facilities on site at the time of all Emergency Calls
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required




Communicates effectively with superiors, peers and subordinates.

Requirements
Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
At least 1 Year experience in customer relationship management
Basic understanding PC hardware and connectivity components
Robust knowledge of Windows 2000 / XP
Must posses Basic Engineering Knowledge
Basic understanding of WEB technologies and components

Location: In office - Gurugram, HR

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Front Office Executive Gurugram
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram