Through our
dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500
governments - creating exceptional outcomes for our clients and the
millions of people who count on them. You have an prospect to
personally thrive, make a difference and be part of a culture where
individuality is noticed and valued every
day.

Job Track Description:
Performs business support or technical work, using data
organizing and coordination skills.
Performs
tasks based on established procedures.
In some
areas, requires vocational training, certifications, licensures, or
equivalent experience.

General Profile
Expands skills within
an analytical or operational process.
Maintains appropriate licenses, training, and
certifications.
Applies experience and skills
to complete assigned work.
Works within
established procedures and practices.
Establishes the appropriate approach for current
assignments.
Works with a limited degree of
supervision.

Functional Knowledge
Has developed skillset in a range of processes,




procedures, and systems.

Business Expertise
Supports to achieve company goals by helping teams to
integrate and work together.

Impact
Impacts a team through quality of the services provided
and information shared.
Uses discretion to
modify work practices and processes to achieve results or improve
efficiency.

Leadership
May give informal guidance
to junior team members.

Problem Solving
Ability to problem
solve, self-guided.
Evaluates issues and
solutions to provide the best outcome for the client and
end-users.

Interpersonal Skills
Exchanges information and ideas effectively.

Responsibility Statements
Assesses calls to provide service immediately, be
transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and
examining each as a specific case.
Performs
routine call center activities concerning business products and
ser

📌 Customer Experience Associate Iii Kurnool
🏢 Conduent Business Services India
📍 Kurnool