Lead and govern the Change Management process across enterprise IT landscape.
Ensure all changes follow defined CAB governance, risk assessment, impact analysis, and approval workflows.
Drive Service Transition activities ensuring zero major outages.
Conduct and chair CAB / ECAB meetings.
Monitor Change KPIs including Change Success Rate, Failed Changes, Emergency Changes, SLA adherence.
Identify process gaps and implement improvements using Continual Service Improvement (CSI) framework.
Collaborate with Infrastructure, Application, Security, and Network teams for smooth change execution.
Perform impact analysis and risk mitigation planning for critical changes.
Ensure compliance with audit, regulatory, and security standards.
Build and maintain KEDB and Knowledge Management integration with ITSM tools.




Provide training and awareness sessions on Change Governance best practices.
Support IT audits and BCP/DR governance related to changes.
Solid expertise in ITIL V3 / ITIL 4 Change Management
Experience in Service Transition & Transformation programs
Hands-on experience with ITSM tools (BMC Remedy / CA GSD / ServiceNow)
Experience handling global enterprise customers (preferably BFSI)
Robust understanding of Risk Assessment, RCA, and Governance
Experience driving CAB and stakeholder management
Knowledge of Disaster Recovery & Business Continuity Planning
Robust reporting, documentation & presentation skills
Location - Hyderabad, Pune, Noida, Bangalore.

📌 Change Management Professional Noida (India)
🏢 Zennial Pro
📍 India