15+ years of experience as a Salesforce Consultant, Functional Analyst, Business Analyst, or similar role.
Proven experience delivering end-to-end Service Cloud implementations across diverse industries.
Robust hands-on expertise with Service Cloud features: Case Management, Omni-Channel, Knowledge, Entitlements, CTI/Telephony, Service Console, etc.
Salesforce certifications such as Administrator, Service Cloud Consultant, or related credentials are highly desirable.
Experience creating functional documentation including service process flows and wireframes.

Technical Skills
Deep understanding of Salesforce Service Cloud capabilities, configuration options, and declarative tools.
Experience with business process mapping, workflow optimization, and service operations design.
Hands-on experience with Salesforce declarative tools such as Flow, Process Builder, and Validation Rules.
Familiarity with integrations (e.g., MuleSoft) and third-party AppExchange service apps (CTI, chat, knowledge tools)

📌 Salesforce Functional Consultant Hyderabad
🏢 Serendipity corporate services
📍 Hyderabad