Key Responsibilities:
Handle region-wise dental/clinical technical queries from customers, partners, or internal teams.
Provide accurate, transparent, and professional clinical guidance over calls and other communication channels.
Manage calling processes related to customer queries and support.
Understand customer concerns and resolve queries efficiently within defined TAT.
Coordinate with internal teams (Operations, Planning, etc.) for complex query resolution.
Maintain proper documentation of calls, queries, and resolutions in CRM/system tools.
Ensure high customer satisfaction by delivering empathetic and solution-oriented support.
Stay updated with dental products, procedures, and regional requirements.
Follow SOPs, quality standards, and compliance guidelines.

Required Skills & Competencies:




BDS qualification with 1–2 years of relevant experience
Solid clinical knowledge and ability to explain concepts clearly
Excellent communication and calling skills
Customer-focused mindset with problem-solving ability
Ability to handle region-wise responsibilities and language preferences (preferred)
Basic knowledge of CRM systems and MS Office
Positive documentation and follow-up skills.

Preferred Candidate Profile:
Experience in customer service or clinical support
Comfortable with calling-based processes
Ability to manage multiple queries and work in a fast-paced environment.

📌 Subject Matter Expert Mumbai
🏢 Illusion Aligners
📍 Mumbai