About us:
DNA Growth is a leading skilled services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region. We combine people, processes, and tech to empower our client’s growth and success.
Location: Mohali (Work from Office)

Shift Timing: 9-hour shift between 8.30am to 12.30am (Rotational) ; Rotational Day Off; 5 days work from office; 6 days, one week each month)

Main Duties and Responsibilities
To represent Medical in a professional manner at all times.
To manage all patient correspondence regarding appointments and general enquiries
To provide the highest levels of Customer Service to patients, colleagues, and external partners at all times. To support and provide cover for colleagues as directed.
The Patient Pathway
To receive and process registration requests via email within the response timeframe.




To ensure all patients care containing explicit details of the requirements of the next step on their pathway is responded to in tasks or emails within the response timeframe.
To monitor and book patients emails and tasks with priority order highlighting shortages of capacity to the manager within the response timeframe.
To use a range of technology (e.g. phone, e-mail, text,) to contact and offer patients a choice of recent and follow up appointment times and dates within the response timeframe
To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text)
To request any information required for the patient’s appointment from other providers as and when required in line with the company policy to not delay patient care.
To cancel and where appropriate rebook appointments at the patient’s instruction, balancing patient wishes and seeking advice from a manager as and when required.
To liase with Pharmacy when required regarding medication queries
Data Quality
To

📌 Medical Patient Services Administrator Sahibzada Ajit Singh Nagar
🏢 DNA Growth
📍 Sahibzada Ajit Singh Nagar