We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions €” all while ensuring a skilled and positive customer experience.

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Key Responsibilities:

€¢ Handle incoming and outgoing calls in a polite and qualified manner.

€¢ Resolve customer queries and complaints efficiently with a problem-solving approach.

€¢ Log and track customer interactions and follow up where necessary.

€¢ Work closely with team members to escalate and resolve complex issues.

€¢ Meet key performance targets including call handling time, resolution rate, and customer satisfaction.

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Requirements:

€¢ Qualification:



Minimum 12th Pass / Graduate (any stream).

€¢ Positive communication skills in English required.

€¢ Basic computer knowledge.

€¢ Only experienced candidates can apply.

€¢ Must be comfortable with work from office setup.
Experience

1 - 4 Years
No. of Openings

20
Education

12th Pass
Role

Customer Support Executive
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Face Interview Location

Chinarpark

📌 Customer Support Executive Chinar Park (India)
🏢 Dtdc Express
📍 India