Key Responsibilities

Team Leadership
Lead, mentor, and motivate a team of mapping associates and pod leads to achieve operational goals.
Allocate tasks effectively, ensuring timely completion of projects while maintaining quality standards.
Conduct regular team meetings to discuss progress, address challenges, and align on priorities.

Performance Monitoring & Reporting
Monitor day-to-day operations to ensure adherence to SLAs, quality metrics, and client guidelines.
Track team performance using KPIs and provide actionable feedback to team members.
Prepare and share regular reports on team progress, quality metrics, and operational challenges.

Process Improvement
Identify inefficiencies in workflows and recommend improvements to enhance productivity.
Collaborate with the Process Excellence and Quality teams to implement best practices in mapping operations.
Foster a learning setting that encourages continuous improvement and upskilling.

Stakeholder Collaboration
Provide regular updates to Team Manager on team performance and process improvements.

📌 Pod Team Lead Hyderabad
🏢 Tecnoprism
📍 Hyderabad