WorkingHours: 05:00 PM - 02:00 AM IST (Transportation Available)
Role Overview
The Operations Lead will be responsible for managing and stabilizingFacility Operations Support processes, ensuring high-quality service delivery,operational.

Key Responsibilities:
Lead day-to-day application support and production operations.
Monitor application health, performance, availability, and system alerts.
Manage and resolve L1/L2/L3 incidents, service requests, and production issues within defined SLAs.
Perform root cause analysis (RCA) for recurring and critical incidents and implement preventive actions.
Coordinate with development, infrastructure, database, network, and vendor teams for issue resolution.
Lead application deployments, patches, releases, and production change activities.
Ensure proper incident, problem, change, and knowledge management processes.
Track application KPIs, SLA adherence, ticket volumes, and operational performance.
Prepare operational reports and communicate application status to business and senior stakeholders.




Identify prospects for automation, process optimization, and reduction of recurring incidents.
Maintain application support documentation, SOPs, runbooks, and knowledge repositories.
Mentor and guide support team members and manage workload, priorities, and escalations.
Participate in on-call/247 support activities where required.
Ensure compliance with security, audit, access-control, and IT service management standards.

Competencies
Robust operations management and process knowledge
Effective people leadership and team management
Stakeholder management and communication skills
Analytical thinking & problem-solving
Experience in process improvement /auto.

Experience
Graduate/Postgraduate with relevant experience in operations
Proven experience in handling teams and managing processes
Experience in Facility Ops / Reporting / Workforce operations is preferred
Success Metrics (KPIs).

📌 Lead Operations Application Support Hyderabad
🏢 Clean Harbors
📍 Hyderabad