Job Description

A Customer Relationship Manager (CRM) in the gold loan sector is responsible for sales, customer engagement, and relationship management,

focusing on sourcing current customers, building loyalty, and managing loan portfolios to achieve revenue targets. Key duties include promoting gold loan products,

appraising gold, processing loans, resolving customer issues, maintaining accurate records, and ensuring compliance with regulations.

Success in this role requires excellent communication, sales skills, basic financial knowledge, and a passion for customer service in the banking or NBFC setting.

Key Responsibilities

Sales & Business Development:

Sourcing new customers and expanding the gold loan client base.





Meeting sales targets and driving revenue growth for the branch.

Cross-selling other financial products to existing customers.

Customer Relationship Management:

Building and maintaining strong relationships with recent and existing customers.

Providing excellent customer service and resolving issues promptly to ensure satisfaction.

Managing the customer lifecycle, from initial inquiry to loan disbursal and follow-up.

, reports, and transaction details.

Coordinating with internal audit teams to ensure satisfactory reports

📌 Gold Loan Officer Chengalpattu (India)
🏢 Jana Small Finance Bank
📍 India