Job Description

About The Role:

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.

What Youll Do:
Provide high quality support to clients
Meet sales or revenue generation goals
Sell, onboard, and manage relationships with clients that hold high revenue segments
Engage in client lead generation or prospecting
Uncover prospects business challenges and highlight the business value proposition
Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
Support team with campaign and/or prioritization management
Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
Identify and recommend recent programs and initiatives based on business data collected to optimize sales and drive efficiency
Demonstrate strong product knowledge




Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships.

Basic Qualifications:
At least 1 year of sales or account management experience providing email and phone support
Exceptional listening, communication, and organizational skills
Ability to communicate clearly while staying organized when engaging stakeholders
Strong time management and prioritization
Logical and data-driven decision-maker
Autonomous and target-driven
Robust collaboration, stakeholder management and problem-solving
Ability to collaborate with teams and cross-functional stakeholders to move projects forward
Strong influencing ability

Preferred Qualifications:
Experience providing chat-based support
At least 2 years of customer support experience in B2B, sales, case management, or client management setting
Experience coaching and motivating team members

Competencies:
Business Acumen
Communication
Customer Centricity
Creativity
Executional Excellence
Negotiation Deal Making
Planning Organizing
Problem Solving
Teamwork

📌 B: Gsa Hypercare Project Specialist New Delhi (India)
🏢 Uber
📍 India