Provide technical support for:
Windows operating systems
Device drivers and software issues
Hardware and peripherals (printers, scanners, etc.)
Basic network connectivity issues
Diagnose and resolve technical problems efficiently.
Achieve First Call Resolution (FCR) wherever possible.
Handle customer concerns professionally and empathetically.
Maintain high Customer Satisfaction (CSAT) scores.
Document troubleshooting steps and customer interactions in the ticketing system.
Escalate unresolved issues according to support procedures.
Meet productivity and SLA targets.

Required Skills
Excellent verbal communication skills with active listening ability.
Solid customer service and interpersonal skills.
Ability to handle difficult customer conversations and de-escalate situations.
Knowledge of:
Windows OS installation, updates, and troubleshooting
Device drivers and software compatibility
Hardware and peripheral troubleshooting
Basic networking (Wi-Fi, LAN, IP configuration)
Ability to multitask and work in a quick-paced setting.

📌 Service Desk Analyst 1 Noida (India)
🏢 Capgemini
📍 India