Job DescriptionJob Title: Customer Success Analyst
nCompany: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)
nLocation: Jubilee Hills, Hyderabad
nReporting To: Data Operations Manager
nWhy Join KJPGPL as a Customer Success Analyst?
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Day shift role for a better work-life balancen
Competitive compensation in the marketn
Prime office location in Jubilee Hills, Hyderabadn
Robust growth opportunities opportunitiesn
Positive and employee-friendly work culturen
Prospect to work with a trusted and reputed jewellery brandn
nAbout the Role
nWe are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.
nThe ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.
nKey Responsibilities
n1. Customer Interaction & Outbound Calling
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Make effective and productive outbound callsn
Engage with customers based on assigned segmentsn
Ensure adherence toKPI's such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.n
n2. Performance & Analysis
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Analyze call data and customer interactions to identify trends and areas for improvementn
Improve customer experience and retention through actionable insightsn
Regularly update customer details and interaction notesn
Validate and maintain the customer databasen
nQualifications
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Any Graduaten
1–6 years of outbound calling experience preferredn
Experience in outbound call centre operations will be preferredn
Proficiency