Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

We are looking for an Engineering Manager to lead and scale high-performing engineering teams while delivering reliable, scalable, and high-quality software systems.
This role requires a balance of solid people leadership, technical depth,



and execution excellence, with the ability to align engineering outcomes with business objectives.
Key Responsibilities
Lead, mentor, and grow a team of software engineers, including performance management, hiring, and career development
Own end-to-end delivery of complex technical projects, from planning and execution to release and post-launch support
Collaborate closely with product management, design, and business stakeholders to translate requirements into scalable solutions
Define, implement, and enforce best practices for system architecture, coding standards, testing, and deployment
Ensure systems meet high standards of scalability, performance, reliability, and security
Drive agile development processes, including sprint planning, retrospectives, and continuous improvement initiatives
Lead production readiness, incident management, root cause analysis, and postmortems
Contribute

📌 Senior Manager Software Engineering Gurugram (India)
🏢 Sprinklr
📍 India