Position: Customer Care Manager

Industry: Customer Service / Automobile / Retail / Service

Job Responsibilities:
Manage and supervise the customer care/customer service team.
Handle customer queries, complaints, and feedback professionally.
Ensure timely resolution of customer issues.
Maintain solid relationships with existing and recent customers.
Monitor customer satisfaction and service quality.
Coordinate with sales, service, and other departments to resolve customer concerns.
Track customer complaints, follow-ups, and service requests.
Prepare daily/weekly/monthly customer service reports.
Train and guide customer care executives.
Monitor team performance and achieve customer satisfaction targets.
Handle escalated customer complaints and provide appropriate solutions.

Eligibility:




Minimum 12th pass; Graduate preferred.
1–3 years of experience in customer care/customer service preferred.
Excellent communication and interpersonal skills.
Valuable problem-solving and customer-handling skills.
Basic computer knowledge and MS Office skills.
Ability to manage a team and work under pressure.
Candidates from automobile, retail, hospitality, or service industries can apply.

Key Skills:

Customer Handling | Communication | Team Management | Problem Solving | Complaint Resolution | Follow-up | MS Office | Customer Relationship Management

📌 Customer Care Manager Guwahati
🏢 Techflora Global Workforce Private
📍 Guwahati