Job Brief:

As a Front Desk Associate at the hotel, the individual will play a crucial role in delivering an exceptional guest experience. This position serves as the first point of contact for guests, responsible for managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services. The successful candidate will leverage excellent communication skills and a solid customer service orientation to create a welcoming workplace that ensures guest satisfaction.
Key Responsibilities:Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process
Handle reservations and room assignments accurately, ensuring optimal guest accommodation
Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries in a timely manner
Collaborate with Housekeeping to track room status and address any guest concerns
File and maintain guest paperwork and documentation with attention to detail
Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly
Keep the Manager informed of relevant feedback from guests and other departments to enhance service quality

📌 Front Desk Associate Bengaluru (India)
🏢 THE HOSTELLER HOSPITALITY PRIVATE
📍 India