Job DescriptionHandle customer queries through chat and other non-voice channels.
Resolve customer issues and provide accurate information related to banking products/services.
Maintain proper records of customer interactions and requests.
Follow company policies, banking guidelines, and quality standards.
Ensure timely and qualified resolution of customer queries.
Positive written communication and basic computer skills required.
📌 Senior Customer Care Representative Kolkata
🏢 Kotak Life Insurance
📍 Kolkata
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