Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Assist customers with profile creation, upgrades, payments, and account management.
Resolve customer queries and complaints in a timely and effective manner.
Maintain detailed records of customer interactions and follow-ups.
Collaborate with other departments to resolve complex issues.




Ensure a high level of customer satisfaction by providing excellent service.

Requirements:
Minimum qualification: Graduate in any discipline.
1–6 years of experience in customer service, BPO, or call center preferred.
Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).
Valuable listening skills and problem-solving ability.
Ability to multitask and work under pressure.
Basic computer knowledge and typing skills.

Working Conditions:

Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore

📌 Customer Support Executive Bengaluru
🏢 Shaadi.Com
📍 Bengaluru