We are looking for a proactive and customer-focused Customer Relationship Manager to join our team. The candidate will be responsible for maintaining robust relationships with existing customers, handling customer queries, coordinating with internal teams, and ensuring a high level of customer satisfaction.
Key Responsibilities
Manage and maintain relationships with existing customers.
Handle customer inquiries, complaints, and service requests professionally.
Follow up with customers regarding orders, installations, services, and payments.
Coordinate with sales, service, production, and dispatch teams.
Maintain accurate customer records and update CRM regularly.
Conduct regular follow-ups with customers to understand their requirements.
Identify prospects for repeat business and upselling.
Ensure timely resolution of customer issues.
Collect customer feedback and communicate it to the management.
Prepare customer follow-up and relationship reports.
Ensure excellent customer experience throughout the customer journey.