The Central Operations Manager is the engine room of Traya's offline channel — owning the central infrastructure, systems, and program execution that allow ~20 stores (and growing) to run with consistency, rigour, and pace. SOPs, dashboards, audits, incentives, and CRM configuration that the field actually uses. Drive end-to-end execution of strategic offline programs and initiatives — translate progress, diagnose lag, and close gaps with the field. Build and maintain the offline operating system — SOPs for the daily store rhythm, calling ensure floor-level adherence through training, rollouts, and reinforcement. Run the central MIS and dashboarding layer — define the metric set, build daily/weekly/monthly views, surface outliers, and turn data into transparent actions for ABMs, Operate the audit ecosystem — own Consultation Quality, Call Quality, Attempt Rate, Manage incentive operations — maintain scorecard logic, run monthly calculations, apply Translate leadership decisions into execution plans — when a strategy or policy change SOP update, training deck,



comms cascade, store-by-store store calls, weekly ABM reviews, and monthly business reviews; Partner cross-functionally — work with Product, Tech, Clinical, Marketing, Finance, and HR to unblock dependencies for the offline channel and represent the field's needs centrally. Get on the ground regularly — travel to stores to observe execution vs design, sit in on consultations and coach calls, identify what's actually breaking on the floor, and feed You treat outcomes, not deliverables, as the unit of work. broken in the offline channel and no one owns it, you assume it's yours. ● Sharp with data - Strong Excel/Sheets fluency is non-negotiable. You can take a vague problem, structure it, and ship a v1 without waiting for a finished playbook. B.Tech (TIER 1 Preferred). ~2-4 Years of experience in Operations Management / Seller Experience or relevant roles in high growth companies.

📌 Senior Manager, Performance & Operations (Maharashtra)
🏢 Traya
📍 Maharashtra