Job Description

About the Role

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We are looking for a sharp, proactive and high-ownership professional to join the Gold Category team.

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The role will work closely with stores and cross-functional teams to drive Gold category

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execution, solve business and operational challenges, and ensure seamless implementation

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of Gold processes across the retail network. The role will also contribute to merchandising

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and broader category initiatives.

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Key Responsibilities

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- Own day-to-day Gold-related store queries and escalations, including product, pricing, discount and process-related issues.

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- Handle complex Gold category related cases and take appropriate decisions within defined policies and processes.

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- Act as the key POC for stores and coordinate with cross-functional teams to drive issues to closure.

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- Track open issues and ensure timely resolution, with minimal escalation to the Category Lead.

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- Identify recurring issues and work towards improving processes, SOPs and overall store experience.

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- Support the Category Lead on merchandising,



category initiatives and business projects as required.

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What We're Looking For

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- 1+ years of experience preferred in Retail, Business Operations, Category Management, D2C or a similar role.

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- Sharp, proactive and resourceful, with a robust bias for action and a high sense of ownership.

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- Confident and street-smart, with the ability to navigate people and situations to get things done.

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- Strong problem-solving, decision-making and stakeholder management skills.

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- A hustler who takes initiative, follows through and is comfortable working independently in a fast-paced environment.

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- Curious and eager to learn, with the ability to quickly understand new concepts, processes and business problems.

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- Strong working knowledge of Excel/Google Sheets; proficiency in using AI tools is a plus. Prior experience in jewellery, retail, store operations, business operations or category management is preferred.

📌 Senior Associate (Bengaluru)
🏢 GIVA
📍 Bengaluru