Job Description
Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH
/n
HCL Tech Hiring for US/UK Voice Process 22 Aug 2026 Walk in directly.
/n
Walk in Timing- 11am-2pm
/n
Interview Location: - HCL Technologies: -
/n
A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
/n
Nearest Metro Station Sector 59.
/n
Designation: Customer Care Representative-Freshers
/n
Any Grad/UG can apply (No Regular Students / No Law Graduate)
/n
B.tech, MTech, BCA and MCA is not eligible.
/n
Work Location: Noida
/n
Two Way Cabs Available
/n
Job Description - Customer Service Executive - Fresher
/n
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
/n
Work Experience & Qualification criteria:
/n
/n
- Excellent communication skills
- both verbal and written
- with a qualified telephone etiquette
/n
- Helpful,
empathetic, and enthusiastic about customer service
/n
- Freshers in US/UK Inbound calling preferably in Banking domain
/n
/n
Job Description
/n
/n
- Answer all inbound queries as per call flow procedure.
/n
- Adherence to process to ensure high quality and customer service.
/n
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
/n
- Break schedule adherence.
/n
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
/n
- Updating various logs like escalation log, complaint tracker etc.
/n
- Ensuring data security - proprietary data of customers
/n
/n
Please don't carry laptop while coming for interview
/n
Contact Person- Shivangi Sharma & Jatin Kumar
📌 Mega -Walk-In Drive for Freshers - Customer Service - 22 Aug 2026 (Noida)
🏢 HCLTech
📍 Noida