Job Description

Customer Relationship Executive– Frido

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Experience: 2–3 Years

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Employment Type: Full-Time

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Who We Are:

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Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and wellness

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brand dedicated to helping people walk, sit, and sleep better. Starting with mobility aids, Frido

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has evolved into a holistic comfort brand offering footwear, cushions, pillows, and ergonomic

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accessories designed to enhance everyday well-being.

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With innovation at its core, Frido blends science, design, and technology to create products that

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bring comfort to every step and moment of life.

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What we offer:

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- Ergonomic Footwear & Insoles – Designed to reduce foot strain and improve posture

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- Cushions & Backrests – For enhanced sitting comfort at work or home

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- Sleep & Rest Products – Including orthopedic pillows and supportive accessories

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- Mobility Aids – Wheelchairs and assistive devices promoting independence and comfort

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- Experiential Retail & Custom Comfort Solutions – Foot-scanning, posture analysis, and

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personalized product recommendations

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As a Customer Relationship Executive, you will be the face of Frido in our Experience Centers.

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Your role goes beyond sales—you will create meaningful, ergonomic lifestyle experiences for

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customers, educate them about our products, and ensure every visitor leaves with the right

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comfort solution and a positive brand impression.

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Key Responsibilities

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- Welcome and engage customers in a warm, consultative, and professional manner

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- Understand customer needs and recommend suitable ergonomic products through

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demonstrations and storytelling

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- Drive individual sales targets and contribute to store-level revenue goals

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- Conduct product demonstrations and explain perks in a comfort and wellness-focused

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approach

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- Assist customers with queries, product selection, and after-sales support

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- Support calling activities, follow-ups, and lead conversions as per store requirements

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- Maintain store hygiene, grooming standards, and brand presentation

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- Follow VM guidelines and ensure products are displayed as per brand standards

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- Assist in inventory handling, stock arrangement, and cycle counts when required

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- Share customer feedback and insights to help improve in-store experience and product

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offerings

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What We're Looking For:

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- 2–3 years of experience in retail sales or customer-facing roles

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- Strong communication and interpersonal skills

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- Presentable, confident, and customer-focused personality

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- Ability to connect with urban, health-conscious customers

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- Willingness to learn about ergonomic products and comfort solutions

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Recruiter mail: [email protected]

📌 Retail Sales Executive (Pune)
🏢 Frido
📍 Pune