Job Type: Full time

Designation; - Team LeaderLocation: - GhansoliShift: 5 days rotational shiftsSalary upto 7 lpaKey ResponsibilitiesTeam Leadership & People Management-Supervise and manage a team of inbound and outbound healthcare customer service agents.Assign daily workloads, manage rosters, and ensure optimal staffing coverage.Conduct regular coaching sessions, performance reviews, and training.Motivate team members to meet productivity, quality, and attendance targets.Inbound & Outbound Call OperationsOversee inbound calls related to:Patient inquiriesBenefits, eligibility, claims, and billing questionsManage outbound calls to:Patients for follow-ups, reminders, and resolutionsInsurance companies or healthcare stakeholders as requiredHandle escalated calls professionally and ensure first-call resolution where possible.Ensure accurate documentation of all interactions in CRM systems.Interested candidates can connect with-HR Manasi Vichare - 9082873434manasi.vichare@Immediate Joiners Preferred.

📌 Team lead (Navi Mumbai)
🏢 Anonymous
📍 Navi Mumbai