Sleeply is a growing D2C sleep solutions brand focused on delivering high-quality mattresses and sleep accessories through a technology-led, customer-first approach. With a strong emphasis on comfort, innovation, and reliability, Sleeply operates through its e-commerce platform and integrates advanced systems for payments, logistics, CRM, and customer experience. The company aims to build a scalable, process-driven D2C ecosystem that delivers superior sleep experiences across India.
Role Summary:
The CRM / Customer Care Executive will be the primary point of contact for Sleeply’s customers. The role focuses on handling calls, resolving customer queries, maintaining CRM records, and ensuring a smooth post-purchase experience.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Resolve queries related to orders, delivery, payments, returns, and refunds.
- Create, update, and close tickets in ZOHO CRM / ZOHO Desk.
- Coordinate with logistics and warehouse teams for issue resolution.
- Follow up on escalations and pending customer issues.
- Capture customer feedback and report recurring issues.