Role Summary
The HRBP will partner closely with the contact centre business and manage HR interventions for a workforce of approximately 400–500 employees.

Role

- Be the People Anchor – Own the full HR journey for Sales, CRM, and Service teams. From onboarding to offboarding, you're the first call and the trusted voice.
- Smooth Operator – Handle inductions, transfers, IJPs, grievances, exits – all with zero chaos and max empathy.
- Performance Buff – Drive OKRs, PMS, and feedback systems that help teams actually grow.
- Culture Crafter – Own festivals, fun, and engagement on platforms like Basecamp. Energy? You bring it.
- Biz Partner in Crime – Work with team leads to align people goals with business wins.
- Managing service delivery, quality and overall customer experience
- Ownership of P&L; and key business/service success metrics




- Driving CSAT and customer service performance
- Managing and developing TLs and the overall service team
- Ensuring operational efficiency and achievement of business targets

Desired Profile of the Candidate

- 3–8 years as an HRBP (Sales/CRM experience = extra sparkle)
- MBA in HR
- Fluent in MS Office, OKRs, people data, and solid vibes

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?
- Current Location?
- Have worked with financial services industry, contact centre environments, or large customer-support-led organisations?
- Total Years Of Experience?

Work Location: In person

📌 Human Resource Business Partner (India)
🏢 Pylon Management Consulting
📍 India