Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities:

● Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments. ● Ensure timely fee collection in line with company policies and monthly targets. ● Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM. ● Address and resolve queries related to payments, receipts, or invoices. ● Handle calls politely and maintain an authentic, professional tone. ● Understand student needs, resolve concerns,



and provide appropriate solutions. ● Manage high call volumes efficiently while ensuring quality communication. ● Communicate information clearly with a customer-focused and professional approach. ● Build and maintain positive customer relationships. ● Record details of conversations in spreadsheets and maintain an updated database. ● Demonstrate excellent communication and active listening skills with solid command of the English language. ● Exhibit strong multitasking, time management, and target-oriented abilities. ● Achieve individual targets while contributing to overall team goals.

Pay: ₹18,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Collection Executive (India)
🏢 IMTS Institute
📍 India