Job brief

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with current clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities:

 Building and maintaining profitable relationships with key customers.

 Overseeing the relationship with customers handled by your team.

 Resolving customer complaints quickly and efficiently.

 Keeping customers updated on the latest products in order to increase sales.

 Meeting with managers in the organization to plan strategically.

 Expanding the customer base by upselling and cross-selling.

 Understanding key customer individual needs and addressing these.

 Conducting business reviews using CRM programs.





 Knowing your competition and strategizing accordingly.

Requirements and skills :

 A bachelor’s degree in administration or a related field.

 A minimum of 3 years’ experience.

 Excellent interpersonal, Coordination and communication skills.

 Proficient in all Microsoft applications.

 Superior product knowledge.

 A team player with leadership skills.

 Maintain a positive attitude focused on customer satisfaction.

Salary- 18k-25k

Experience Required- 3-5 years

Job Types: Permanent, Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Panipat, Panipat - 132103, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

- total work: 3 years (Preferred)
- Customer service: 1 year (Preferred)

Language:

- English (Preferred)

📌 Customer Relationship Manager (India)
🏢 Indinno - Mu002FS India Innovation International
📍 India