Job Title: Customer Support Executive / Customer Service Executive

Department: Customer Support / Customer Service

Industry: Manufacturing

Shift: US Shift / Night Shift

Experience: 1–4 Years

Employment Type: Full-Time

Job Summary

We are looking for a *Customer Support Executive* to handle customer queries, order coordination, follow-ups, and issue resolution for our manufacturing business. The ideal candidate should have excellent communication skills, good computer knowledge, and the ability to coordinate effectively with internal teams such as *Sales, Production, Planning, Dispatch, and Accounts*.

Key Responsibilities

Handle customer inquiries through *phone, email, and other communication channels.

Process and coordinate customer orders and requirements.

Provide customers with *order status, delivery updates, quotations, and product information.

Coordinate with Production, Planning, Dispatch, Sales, and other departments to ensure timely order execution.

Maintain accurate customer records, order details, and follow-up reports.

Handle customer complaints and provide appropriate solutions or escalate issues when required.

Follow up on pending orders, deliveries, payments, and customer requirements.

Prepare and maintain daily/weekly customer support reports.





Ensure timely communication with *US-based customers*.

Maintain professional relationships with existing customers.

Support the sales team with customer coordination and documentation.

Ensure customer satisfaction through timely and professional responses.

Requirements

Graduate in any discipline; relevant education in Business/Commerce/Management will be preferred.

1–4 years of experience* in Customer Support, Customer Service, Order Management, Inside Sales, or similar roles.

Experience in a *manufacturing / industrial / engineering company* will be an advantage.

Excellent *English communication skills* – written and verbal.

Comfortable communicating with *US-based customers*.

Good knowledge of *MS Office, Excel, Email, and ERP/CRM systems*.

Solid follow-up and coordination skills.

Good problem-solving and multitasking abilities.

Ability to work independently during the *US shift*.

Candidates comfortable with night shifts are preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Language:

- English (Required)

Work Location: In person

📌 Customer Support Executive - US Shift (India)
🏢 VHR Solutions
📍 India