We are looking for enthusiastic and customer-oriented Front Office Trainees to join our hotel team. The trainee will receive practical exposure to front office operations, guest handling, reservations, check-in and check-out procedures, and other essential hotel operations under the guidance of experienced team members.

Key Responsibilities

- Assist the Front Office team in daily hotel operations.
- Welcome and greet guests in a warm and professional manner.
- Assist with guest check-in and check-out procedures.
- Handle guest enquiries, requests, and basic complaints under supervision.
- Assist with room allocation and guest registration.
- Learn and assist with reservation procedures and booking enquiries.
- Provide information about hotel facilities, services, restaurants, spa, and activities.
- Coordinate with Housekeeping and other departments regarding room status and guest requirements.
- Assist with luggage handling and guest assistance when required.
- Answer and transfer telephone calls professionally.
- Maintain proper records and documentation as instructed.
- Learn and use the hotel's Front Office/PMS software.
- Assist in maintaining guest profiles and preferences.
- Follow proper guest service and communication standards.
- Maintain excellent grooming, personal hygiene, and uniform standards.
- Follow hotel policies, Front Office SOPs, and safety procedures.




- Participate actively in training and learn different aspects of Front Office operations.

Learning Opportunities

- Guest greeting and handling.
- Check-in and check-out procedures.
- Reservation and room allocation.
- Front Office documentation.
- PMS/Hotel software operations.
- Guest complaint handling.
- Telephone etiquette and professional communication.
- Coordination with other hotel departments.
- Upselling hotel facilities and services.
- Basic knowledge of cashiering and billing procedures.

Requirements

- Students pursuing Diploma/Degree in Hotel Management, Hospitality, Tourism, or a related course.
- Candidates looking for practical training in hotel Front Office operations.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Good command of English; knowledge of additional languages is an advantage.
- Pleasant personality and guest-oriented attitude.
- Willingness to learn and work in a hotel environment.
- Valuable grooming and personal hygiene standards.
- Ability to work in shifts, weekends, and public holidays as required.

Key Competencies

- Customer service orientation.
- Good communication skills.
- Positive attitude.
- Teamwork and coordination.
- Discipline and punctuality.
- Willingness to learn.
- Professional grooming and presentation.
- Ability to remain calm and polite while dealing with guests.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Trainee (Front Office) (India)
🏢 Blanket Hotel and
📍 India