Job Biography

- Creates promotes and fosters individual and organizational effectiveness with an array of progressive and diverse programs
- Implements and monitors these programs to enhance employee development partnerships and organizational enrichment
- Possesses the knowledge of LOD theories techniques and interventions and uses this knowledge to execute and support LOD interventions and evaluate their effectiveness

Job Purpose

- Have a strong understanding of the organizations objectives Develop and execute LOD interventions aligned to these objectives
- Develop opportunities for employees to learn and grow professionally and perform to their maximum potential
- Act as liaison and advisor to the organizations stakeholders and facilitate initiatives across the organization

Principal Accountabilities

- Designs and develops frameworks programs content and provides support in ensuring its successful implementation
- Ensures timely roll out of various interventions learning journeys, sessions, batches as per the defined calendar
- Facilitates workshops, meetings, webinars with relevant stakeholders
- Manages and ensures smooth working of the platforms, tools, apps
- Defines updates and socializes Policies and Processes
- Tracks and improves Employee Training Satisfaction Index, Training Effectiveness Index, Employee Satisfaction Index, Training Penetration Index




- Demonstrates a valuable understanding of the key trends in technology and digitalization
- Identifies inefficiencies recommends solutions to improve system configuration, automate manual processes and reports
- Gather and analyse facts and data to provide business solutions
- Identifies and incorporates best practices needed for continuous improvement and manages expectations
- Supports audits and provides inputs for continuous improvement basis the audit observations
- Ensures adherence of Policies and Processes while responding to transactions

Secondary Accountabilities

- Resolves queries, tickets within the SLA Budgets
- Manages and provides timely input to the Leadership
- Vendor Management
- Ensures timely onboarding and process adherence KPIs
- Work towards learning development content creation and enhancement
- Recognizes the need to upskill, continuously improve self and actively seeks feedback
- Improve Employee Training Satisfaction Index Training, Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
- Work towards automation, digitization and reduction of manual work
- Closure of tasks for programs that have been agreed upon
- Feedback for Internal & External Facilitators
- Coverage of learning hours per employee
- Closure of Tickets as per SLA

📌 Specialist - Learning & Organization Development (MNC IT Services) (India)
🏢 RiverForest Connections Private
📍 India