- Coordinate software implementation with the development and technical teams.
- Ensure projects are delivered within agreed timelines.
- Act as the primary point of contact for customers after sales.
- Coordinate and monitor customer support issues until closure.
- Track customer satisfaction, adoption and pending requirements.
- Maintain the customer renewal calendar and ensure timely renewals.
- Identify renewal risks and coordinate with Sales for retention.
- Identify upsell and cross-sell opportunities.
- Maintain accurate customer, implementation, support and renewal status in CRM.
- Provide regular reports on implementation, support and renewals.