Job Title: Bilingual Pharmacy Technician – Customer Care Specialist
Location: Fully Remote
Eligible States: Florida, Illinois, Indiana, or Wisconsin
Schedule: Monday–Friday, shift between 7:00 AM and 6:00 PM CST
Duration: 06+ Months (Contract/Temp with the possibility of extension)
Shift: 1st Shift
Pay Range: $21.15–$21.63/hour, based on education

Job Description:
We are seeking a Bilingual Pharmacy Technician – Customer Care Specialist to provide exceptional support to home dialysis customers. In this role, you will serve as a primary point of contact for customers, assisting with product orders, prescription-related inquiries, shipment issues, and service concerns.
The ideal candidate is a licensed and certified Pharmacy Technician (CPhT) with healthcare or clinical customer service experience and strong English and Spanish communication skills.

Key Responsibilities:
Process customer orders accurately and efficiently by telephone while following applicable pharmacy regulations.
Obtain and verify customer information, including prescription quantities and product usage.
Manage prescription-related customer inquiries and provide accurate information.
Maintain strict compliance with HIPAA and patient privacy requirements.
Resolve customer questions, complaints, and service issues professionally and empathetically.
Investigate and track product shipments and delivery issues.
Coordinate with transportation and internal teams to resolve shipment delays.
Expedite shipments and assist with back-ordered products when necessary.
Process customer returns and initiate credit requests according to company policies.




Collaborate with Routing, Transportation, Sales, Credit & Collections, and other departments to resolve customer issues.
Maintain high standards for order accuracy, quality, productivity, and customer service.
Adapt to changing customer and business requirements.
Work independently and effectively in a fully remote workplace.
Maintain availability throughout the assigned shift, including occasional closing coverage until all customer calls have been addressed.

Required Qualifications:
Active Pharmacy Technician license — REQUIRED
Certified Pharmacy Technician (CPhT) certification — REQUIRED
Bilingual English and Spanish — REQUIRED
2–4+ years of customer service or call center experience, preferably within a clinical, healthcare, pharmacy, or patient-support environment.
High School Diploma or GED required.
Strong verbal and written communication skills.
Excellent customer/patient engagement skills.
Strong problem-solving, organization, conflict-resolution, and attention-to-detail abilities.
Ability to handle sensitive patient information while maintaining HIPAA compliance.
Ability to work independently in a remote environment.
Proficiency with Microsoft 365, Microsoft Teams, and SharePoint.




Reliable high-speed wired internet connection suitable for remote work.
Must reside in Florida, Illinois, Indiana, or Wisconsin.

Preferred Qualifications:
Associate's or Bachelor's degree.
Experience in pharmacy customer care or healthcare call center operations.
Experience with prescription management and medical supply orders.
Experience resolving shipping, delivery, returns, and order-related issues.

Schedule:
The position operates within 7:00 AM–6:00 PM CST. Employees must be flexible to work an assigned 8-hour shift within these operating hours.
Closing-shift coverage may be required to remain available until all customer calls have been answered.
(LH-R11)
#IND2

Pay: ₹19.00 - ₹21.00 per hour

Benefits:

- Health insurance

Application Question(s):

- How many years of Pharmacy Technician experience do you have?
- Do you currently hold an active Certified Pharmacy Technician (CPhT) certification?
- Are you fluent in both English and Spanish?
- Do you have at least 2 years of customer service or call center experience in a healthcare, clinical, or pharmacy setting?
- Are you comfortable working fully remotely with a reliable high-speed wired internet connection?
- Are you able to work an 8-hour shift scheduled between 7:00 AM and 6:00 PM CST, including closing-shift coverage when required?
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
- Please confirm your email address and contact number.
- What is your Expected Pay Range?
- Please share your Current Location, Street Address and Zip Code.

Work Location: Remote

📌 Pharmacy Technician – Remote (India)
🏢 Cube Hub
📍 India