Job Description — IT Support Executive

Company: Logical InfoSoft Pvt. Ltd.
Location: Vaishali Nagar, Jaipur
Employment Type: Full-Time | On-Site
Experience: Fresher / 1+ Year
Department: IT Support

Job Overview

Logical InfoSoft Pvt. Ltd. is looking for a motivated and customer-focused IT Support Executive to join our team. The candidate will be responsible for providing technical support to clients, understanding their requirements, troubleshooting software-related issues, and coordinating with the development team to ensure timely resolution.

The ideal candidate should have good communication skills, basic technical knowledge, problem-solving ability, and a willingness to learn and work with software products.

Key Responsibilities

- Provide technical support to clients through calls, email, chat, and other communication channels.
- Understand client issues and provide appropriate technical solutions.
- Handle day-to-day support queries related to company software and applications.
- Troubleshoot application, login, configuration, and basic technical issues.
- Understand client requirements and communicate them clearly to the development team.
- Create and maintain support tickets and track issues until resolution.
- Coordinate with developers and technical teams for complex issues.
- Follow up with clients regarding reported issues and resolutions.
- Provide basic product training and guidance to clients when required.
- Assist clients with software setup, configuration, and usage.
- Maintain proper documentation of client issues, solutions, and follow-ups.




- Identify recurring technical issues and report them to the concerned team.
- Ensure timely resolution of client queries according to company processes.
- Maintain professional communication and good client relationships.
- Prepare daily support reports and update the status of pending issues.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of computers, software, and web applications.
- Basic understanding of troubleshooting techniques.
- Ability to understand and explain technical issues in simple language.
- Good problem-solving and analytical skills.
- Ability to communicate effectively with both clients and developers.
- Good follow-up and task-management skills.
- Willingness to learn new software and technologies.
- Ability to work independently as well as with a team.

Technical Knowledge

Knowledge of the following will be an advantage:

- Web applications
- Mobile applications
- APIs and basic API concepts
- Databases and basic SQL
- Browsers and basic troubleshooting
- Software installation and configuration
- CRM/ERP or business management software
- Basic networking concepts
- Ticketing/support systems





Preferred Qualifications

- Bachelor's degree or diploma in Computer Science, IT, or a related field.
- Freshers with good communication and technical aptitude can apply.
- 1+ year of experience in IT support, technical support, software support, or customer support will be an advantage.

Performance Expectations

The selected candidate will be evaluated based on:

- Client query resolution time
- Number of issues resolved
- First-response time
- Follow-up discipline
- Client satisfaction
- Technical problem-solving ability
- Communication quality
- Daily reporting
- Coordination with the development team
- Ability to understand and resolve recurring issues

What We’re Looking For

We are looking for someone who is:

- Customer-focused and professional.
- Good at understanding problems and finding solutions.
- Comfortable communicating with clients.
- Responsible for following up on pending issues.
- Willing to learn and improve technical skills.
- Able to manage multiple support requests efficiently.
- Detail-oriented and organized.

Why Join Logical InfoSoft?

- Work with real-world software and technology projects.
- Gain practical experience in IT and software support.
- Opportunity to work directly with clients.
- Learn about software products, APIs, databases, and business processes.
- Collaborative and qualified work environment.
- Career growth opportunities based on performance.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 IT Support Executive (Vaishali Nagar)
🏢 Logical Infosoft
📍 Vaishali Nagar