- Role Purpose
- The Assistant Manager leads a pod team within Invoice to Pay ensuring SLA and quality delivery coaching team members and resolving day to day escalations while continuing to review and process complex transactions
- Key Responsibilities
- Coordinate day to day delivery for a pod sub process e
- g
- a geography vendor segment or payment stream ensuring SLA TAT and quality targets are met across the team
- Review and approve payment proposals high value exception invoices and vendor reconciliations prepared by the team before release
- Act as the first point of escalation for vendor and stakeholder queries complex GR IR and three way match disputes and payment exceptions
- Plan and allocate work across the team monitor productivity quality dashboards and report performance to the Ops Manager Sr
- Ops Manager
- Own vendor master governance for the assigned scope approvals duplicate checks and periodic clean up in coordination with Procurement and Finance
- Drive closure of month end and period close deliverables GR IR accruals provisioning within the team s scope and support audit tax data requirements
- Train coach and onboard new team members conduct quality reviews and share feedback
- Support automation and OCR RPA improvement initiatives and standardisation of SOPs within the sub process
- Experience Domain Expertise
- 9 years of experience in F A operations including experience coordinating reviewing the work of a small team within Invoice to Pay
- Experience in the hospital healthcare industry is strongly preferred
- Skills Competencies
- Proficiency in Microsoft Office Suite and robust knowledge of SAP Oracle AP module OCR invoice scanning tools and eApproval workflow tools
- Team coordination and quality review skills
- Stakeholder and escalation management
- Coaching and on the job training ability
- Exposure to process improvement automation initiatives
- Qualifications
- Bachelor s degree mandatory CA Inter CMA Inter MBA Finance preferred