Roles & responsibilities:

- Ensure quality lead generation through various sources by maximizing territory coverage and

managing referrals.

- Ensure proper customer handling in Walk-in and hyperlocal leads.
- Ensure walk through process as per Arena/Nexa norms.
- Ensure 100% DPI process in all para meters.
- Ensure transparency in dealing and communicating with customer.
- Have knowledge of various products, schemes & finance as well as of Competition
- Ensure salestrac is opened for all enquiries and information is captured and proper follow-up.
- Probe and understand customer needs.
- Try to attract bulk deals and long-term customers so, as to promote institutional sales.
- Give proper demo and test drive of the car to the customer
- Ensure Home visit of each enquiry within 24 hrs max.
- Exceed Targets for Car sales, MGA/GNA per vehicle, MI, EW, Exchange, Finance & CDI.
- Participate in events and promotional activities to generate enquiries
- Daily enquiry follow-ups and updating in the salestrac as well as in DMS.
- Ensure customer dockets is opened during booking




- Building relationship with banks and financers
- Serve as single point of contact till first service
- Ensure quality delivery process asper Arena/Nexa norms.
- Explain CDI ratings & its importance to the customer at the time of delivery
- Ensure all the documents such as Invoice, Insurance, EW, RTO, special scheme gifts to be handed

over to customer within the timeframe

- Should collect all the scheme related documents for ISL/RMK/Exchange Claims before delivery of

vehicle

- Ensure zero complaints (Pre and Post) and if any complaints rises is to be resolved within 24 hrs.
- Ensure active participation in whatsapp group.
- Ensure smooth relationship with sales support team.
- Ensure proper filling of customer’s documents in customer booking files.
- Any other work as assigned by the superior or management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Relationship Manager (India)
🏢 SKY AUTOMOBILES
📍 India