Job Description:

- The supports and assists with the day today access requirements of the users and related issue raised in the Service Now
- They will be responsible for day today monitoring of the process queue tracking them and meeting the SLA s
- The scope of responsibility includes supporting any technical issue related to access and coordinating with Customer Product team and other technical teams for resolving the issue faced by users
- Provide day to day support to keep uninterrupted 24 7 support for SAP GRC team
- Provide weekend support as per the business requirements

Key Responsibilities:

- Team handling
- Shift in charge take responsibility for SLA for their respective shifts
- Assign tasks and monitor the progress of assigned tasks
- Effectively manage workload in Service Now and GRC Tool system
- Ability to manage interact with client and handle escalations effectively
- Actively develops team members and direct reports by providing day to day guidance feedback and on the job coaching
- Process handling
- Working knowledge of defining Segregation of duties framework
- Understanding and knowledge of business process and the controls
- Triaging and Troubleshooting security issues in ECC BW GRC BOBJ Soleman and HANA
- Resolve SAP application issues that arise from the firm s global software applications
- Provides guidance assistance coordination and follow up on client questions or problems
- Root cause analysis should be provided




- Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
- Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
- Work with internal subject matter experts to obtain resolution
- Reviewing the issues handled by the team members before escalating further when sending back to the customer
- Doing the quality check on the cases on a day to day basis
- Quality Control
- Ensure sampling and quality is completed as per agreed timelines
- Work on the Projects agreed with client and execute them on timely manner

Technical Requirements:

- o Experience in SAP Security ECC BW BOBJ HANA Soleman and GRC
- o Experience in GRC Access control and EAM
- o Strong understanding of SOD issues and controls in ECC
- o Valuable hands on experience on SAP user Role Administration across all the SAP systems in the landscape
- o Should have good experience in Service Now or any other Query tool
- Ability to work closely with customers technical teams and functional teams to ensure successful project execution
- o Expertise in SAP reporting tools it s analysis and interpretation for improved business insights
- o Should be able to execute GRC tool related report as per the schedule
- o Reasonable working knowledge of MS Excel and MS PowerPoint is preferable

Preferred Skills:

MST->EY-MST-EY

📌 Process Specialist (Mysuru)
🏢 Infosys BPM
📍 Mysuru