CRM Executive

Tamil Business Tribe (TBT) | Chennai
Location: Iyyappanthangal, Chennai
Job Type: Full-Time | Work from Office
Experience: 0–2 Years

About the Role:

Tamil Business Tribe (TBT) is looking for a CRM Executive who is passionate about customer engagement, relationship management, and delivering an exceptional customer experience.

This role is ideal for someone who is proactive, target-oriented, and confident in communicating with customers. You will be responsible for managing customer interactions, ensuring timely follow-ups, maintaining CRM records, and supporting customer retention and engagement initiatives.

Key Responsibilities:

- Manage customer relationships throughout the customer lifecycle.
- Conduct timely follow-ups through calls, WhatsApp, and other communication channels.
- Maintain accurate and up-to-date customer information in the CRM.
- Track customer interactions, follow-ups, queries, and resolutions.
- Ensure all assigned leads and customers are followed up within the defined timelines.
- Identify customer needs and coordinate with relevant teams to provide appropriate solutions.
- Collect customer feedback, testimonials, and referrals.
- Support customer retention, engagement, and course/service upgrade initiatives.
- Monitor customer satisfaction and proactively address concerns.
- Prepare and maintain daily, weekly, and monthly CRM reports.
- Coordinate closely with Sales, Operations, and Management teams.
- Consistently achieve assigned CRM and customer engagement targets.

What We’re Looking For:

- 0–2 years of experience in CRM, Customer Relationship Management, Customer Support, Telecalling, Sales Coordination, or a similar role.




- Freshers with excellent communication and customer-handling skills are encouraged to apply.
- Strong verbal and written communication skills in Tamil and English.
- Confident and professional approach while interacting with customers.
- Strong follow-up, coordination, and relationship-building skills.
- Basic knowledge of CRM software, Google Sheets, and MS Excel.
- Valuable attention to detail and data accuracy.
- Ability to manage multiple customers and tasks efficiently.
- Positive attitude, ownership mindset, and willingness to learn.
- Ability to work in a fast-paced, target-driven environment.
- Must have a personal laptop for work

Key Skills:

CRM Management | Customer Relationship Management | Customer Engagement | Follow-up | Customer Retention | Communication | Customer Support | Data Management | MS Excel | Google Sheets | Problem Solving

Why Join TBT?

- Work with a fast-growing business and EdTech company.
- Gain hands-on experience in CRM, customer experience, and business operations.
- Strong opportunities for learning, career growth, and skill development.
- Performance-driven and collaborative work environment.
- Opportunity to work closely with experienced business and management teams.

Immediate Hiring – Apply Now!

If you are a confident communicator who enjoys building customer relationships and taking ownership of your work, this could be the right prospect for you.

We are hiring immediately and the position may be closed once the right candidate is selected.

Apply now and take the next step in your career with Tamil Business Tribe!

Email your resume to: [email protected]
Apply Online: https://tamilbusinesstribe.com/jobs
For more information: +91 (phone hidden)

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 CRM Executive (Iyyappanthangal)
🏢 tamil business tribe
📍 Iyyappanthangal