The Service Manager is responsible for overseeing the entire service department operations, ensuring high customer satisfaction, workshop efficiency, revenue growth, and adherence to company and manufacturer standards.
Key ResponsibilitiesWorkshop Operations
- Manage and supervise daily service workshop activities.
- Ensure timely delivery of vehicles and quality service.
- Monitor job allocation and productivity of technicians.
- Maintain workshop discipline, cleanliness, and safety standards.
Customer Service
- Handle customer complaints and escalations effectively.
- Ensure excellent customer satisfaction and retention.
- Monitor service quality and customer feedback.
Team Management
- Lead, train, and motivate service advisors, technicians, and support staff.
- Conduct performance reviews and identify training needs.
- Ensure proper manpower utilization.
Revenue & Business Development
- Achieve monthly service revenue and labour targets.
- Increase spare parts and value-added service sales.
- Monitor service department profitability and expenses.
Inventory & Spare Parts Coordination
- Coordinate with the spare parts department to ensure availability of required parts.
- Monitor stock movement and minimize delays due to parts shortages.
Reporting & Compliance
- Prepare daily, weekly, and monthly service reports.
- Ensure compliance with dealership and manufacturer guidelines.
- Monitor warranty claims and service documentation.
Requirements
- Diploma/B.Tech in Automobile Engineering or related field.
- Minimum 5 years of experience in a 2-wheeler dealership service department.
- At least 2 years of experience in a supervisory/managerial role.
- Strong leadership, communication, and customer-handling skills.
- Positive knowledge of workshop operations, service processes, and automotive technology.
Key Performance Indicators (KPIs)
- Customer Satisfaction Index (CSI)
- Service Revenue Achievement
- Workshop Productivity & Efficiency
- Repeat Service Business
- Complaint Resolution Rate
- Warranty Claim Management
- Team Performance & Retention
More Details Please Call- (phone hidden)
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Service Manager (Kochi)
🏢 SV Automotive
📍 Kochi
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