Key Responsibilities

- Handle customer enquiries through WhatsApp, phone calls, email, social media, and other communication channels.
- Respond to customers professionally, politely, and promptly.
- Understand customer concerns, requirements, feedback, and expectations.
- Provide customers with accurate information about Beelittle products, orders, delivery, returns, exchanges, and other brand-related queries.
- Take ownership of customer complaints and ensure timely resolution.
- Coordinate with the sales, production, warehouse, logistics, marketing, and management teams to resolve customer issues.
- Follow up with the respective teams and keep customers updated until their concern is completely resolved.
- Maintain proper records of customer conversations, complaints, feedback, and resolutions.




- Identify recurring customer issues and communicate them to management for improvement.
- Collect customer feedback and share useful insights with the team.
- Ensure every customer interaction reflects Beelittle's brand values, tone, and service standards.
- Build strong relationships with customers and encourage repeat purchases and long-term loyalty.
- Handle difficult or unhappy customers calmly and professionally.
- Escalate key or sensitive issues to management when required.
- Support the team in improving customer service processes and response times.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Manager (India)
🏢 Beelittle.in
📍 India