Compensation: Upto ₹10.4 LPA
Work Location: NX One Tower-3, 1005 B – 1007 B, Techzone-4, Noida Extension (West), Uttar Pradesh – 201309
Schedule: Night Shift (India) | Monday to Friday

About the Role

SisuCare is a leading tech-enabled, hybrid Certified Nursing Assistant (CNA) training provider dedicated to delivering high-quality healthcare education across the United States. At SisuCare, our students are at the center of everything we do. Their success, satisfaction, and seamless learning experience are our highest priorities.

We are seeking an experienced Student Support Manager to lead our Student Success team from our Noida office. In this leadership role, you will be responsible for managing, mentoring, and developing a team of Student Support Specialists while ensuring students receive timely, empathetic, and effective support throughout their educational journey. You will play a critical role in improving student engagement, retention, customer satisfaction, and overall program completion.

Key ResponsibilitiesTeam Leadership & People Management

- Lead, mentor, coach, and develop a team of Student Support Specialists to consistently deliver exceptional student experiences.
- Set individual and team performance goals and monitor productivity, quality, and service standards.
- Conduct regular one-on-one meetings, team meetings, performance reviews, and coaching sessions.
- Identify training needs and support the onboarding and development of new team members.
- Foster a collaborative, high-performance, and student-first culture.

Student Success & Operations

- Oversee the end-to-end student support journey, ensuring students receive timely guidance throughout their enrollment and academic experience.
- Monitor student engagement, attendance, academic progress,



and clinical readiness to minimize student attrition.
- Ensure the team proactively follows up with students and resolves concerns before they escalate.
- Manage multiple student cohorts simultaneously while ensuring operational efficiency and service quality.

Escalation Management

- Act as the primary escalation point for complex student concerns and service-related issues.
- Resolve student complaints professionally while collaborating with faculty, admissions, compliance, finance, and operations teams.
- Implement corrective actions to prevent recurring issues and improve the overall student experience.

Performance & Process Improvement

- Monitor KPIs such as student satisfaction, response time, resolution time, retention rates, graduation rates, and team productivity.
- Analyze operational data and identify opportunities for process improvements and automation.
- Develop and implement standard operating procedures (SOPs) to improve efficiency and consistency.
- Prepare performance reports and provide regular updates to senior leadership.

Cross-Functional Collaboration

- Work closely with Admissions, Academic Operations, Compliance, Marketing, and Finance teams to ensure a seamless student experience.
- Support cross-functional initiatives that improve student engagement, retention, and graduation outcomes.
- Provide feedback on recurring student concerns and recommend improvements to internal processes and communication.

Quality & Compliance





- Ensure the team complies with company policies, quality standards, and student support procedures.
- Maintain accurate student records, case notes, and documentation within CRM and Learning Management Systems (LMS).
- Promote data accuracy, confidentiality, and compliance with organizational policies.

Skills & Qualifications

- Bachelor's degree in Business Administration, Education, Healthcare Administration, or a related field (Master's degree is preferred).
- 5+ years of experience in Student Support, Customer Success, Customer Service, Operations, or a related field.
- Minimum 2–3 years of experience managing and leading customer support or student success teams.
- Strong leadership, coaching, and people management skills with the ability to motivate high-performing teams.
- Excellent written and verbal English communication skills.
- Strong conflict resolution, problem-solving, and decision-making abilities.
- Experience working with CRM platforms, Learning Management Systems (LMS), and productivity tools.
- Strong analytical skills with the ability to interpret performance metrics and drive improvements.
- Ability to thrive in a fast-paced, target-driven, and student-focused setting.
- Willingness to work Night Shift (India) aligned with US business hours.

Preferred Qualifications

- Experience in EdTech, Healthcare Education, Higher Education, Student Success, or BPO environments.
- Experience managing remote or hybrid support teams.
- Knowledge of student lifecycle management, customer experience, and operational excellence frameworks.
- Proven ability to improve student satisfaction, retention, and team performance through effective leadership.

Pay: Up to ₹85,000.00 per month

Work Location: In person

📌 Student Support Manager (India)
🏢 SisuCare
📍 India