Role overview

We are seeking a Cloud Service Engineer to provide Level 2 (L2) operational support for Azure cloud environments and work closely with Cloud Architects on implementation, optimization, and continuous improvement initiatives. The role requires hands-on experience with Azure services, troubleshooting cloud workloads, incident resolution, service requests, and a foundational understanding of cloud architecture, cost management, and governance.
The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach and the ability to collaborate across infrastructure, application, security, and architecture teams.

Key responsibilities

- Provide L2 support for Azure-based infrastructure and platform services.
- Investigate, troubleshoot, and resolve incidents, service requests, and operational issues within defined SLAs.
- Perform root cause analysis (RCA) and document findings for recurring issues.
- Monitor cloud environments and proactively identify performance, availability, and security concerns.
- Escalate complex issues to L3 engineers, Cloud Architects,



or Microsoft support when required.
- Support production, staging, and development environments.
- Support identity and access management using Microsoft Entra ID.
- Assist in implementing security recommendations and governance policies.
- Work closely with Cloud Architects during solution deployment and operational transition.
- Participate in architecture reviews and operational readiness assessments.
- Assist with cloud migration, modernization, and optimization activities.
- Prepare incidents, problem management, and service performance reports.

Required experience and skills

- Bachelor’s degree in computer science, information technology, engineering, or a related field.
- 2–5 years of experience supporting cloud infrastructure environments.
- Experience in L2 support, incident management, and operational troubleshooting.
- Positive understanding of ITIL-based service management.

Experience: 2–5 years

Location – Udaipur

📌 Cloud Service Engineer (India)
🏢 Advaiya
📍 India