IT Desktop Executive – Job Description

Position: IT Desktop Executive
Department: IT / Administration
Industry: Manufacturing
Location: Bhiwandi, Maharashtra
Experience: 1–4 Years
Employment Type: Full-Time

Job Summary :

We are looking for a technically skilled and service-oriented IT Desktop Executive to manage day-to-day IT support, desktop systems, hardware, software, networking and user-related technical issues. The candidate will be responsible for ensuring smooth functioning of IT infrastructure and providing timely support to employees.

Key Responsibilities :

- Provide first-level IT support to employees for hardware and software-related issues.
- Install, configure and maintain desktops, laptops, printers and other IT peripherals.
- Troubleshoot operating system, application, network, printer and connectivity issues.
- Manage installation and configuration of Windows OS and required software.
- Configure and troubleshoot LAN, Wi-Fi, internet and basic networking issues.
- Create and maintain user accounts, email accounts and system access as per company requirements.
- Handle IT-related onboarding and exit activities, including system allocation and access management.
- Maintain records of company IT assets, laptops, desktops, printers and accessories.
- Perform regular system updates, antivirus checks and basic preventive maintenance.
- Troubleshoot printer, scanner, CCTV and other office IT equipment issues.
- Coordinate with external IT vendors/service providers for hardware repairs and technical support.
- Maintain IT inventory and ensure proper allocation of equipment.




- Monitor backup and basic data-security practices.
- Ensure employees follow basic IT security policies.
- Maintain documentation of IT issues, resolutions and asset movements.
- Support management and different departments with day-to-day IT requirements.
- Provide technical support for meetings, presentations and other office requirements.

Required Technical Skills :

- Good knowledge of Windows .
- Desktop and laptop hardware troubleshooting.
- Software installation and troubleshooting.
- Basic LAN, TCP/IP, Wi-Fi and networking knowledge.
- Printer and peripheral troubleshooting.
- Basic knowledge of Microsoft Office / Microsoft 365.
- Knowledge of antivirus, system updates and basic IT security.
- Basic knowledge of user account and access management.
- Familiarity with remote desktop/support tools.
- Basic knowledge of CCTV and network devices will be an advantage.

Required Skills :

- Strong troubleshooting and problem-solving ability.
- Positive communication and interpersonal skills.
- Ability to respond quickly to user IT issues.
- Good documentation and record-keeping skills.
- Ability to prioritize multiple technical issues.
- Customer-service-oriented approach.
- Ability to work independently as well as with a team.
- Good knowledge of MS Excel and IT asset management.

Qualification

Diploma / Graduate in IT, Computer Science, Hardware & Networking or a related field.

Candidate's Can Share Profile on - +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 IT Desktop Support Executive (India)
🏢 The Monarch Enterprises
📍 India