IMMEDIATE HIRING !!

* Company: Digix Tech Solutions
* Location: Akkayyapalem, Visakhapatnam
* Job Type: Full time
* Experience: 0 - 2 Years
* Qualification: Diploma / B.Sc. / BCA / B.Tech / BE (IT, CSE, ECE, or related field)

Job Summary

We are looking for a proactive and customer-focused IT Service Desk Support Executive to provide first-level technical support to end users. The ideal candidate will troubleshoot hardware, software, network, and system issues, ensuring timely resolution while maintaining excellent customer service.

Key Responsibilities

- Provide first-level technical support via phone, email, or remote tools.
- Troubleshoot desktop, laptop, printer, and peripheral issues.
- Install, configure, and maintain operating systems and software applications.
- Resolve basic network connectivity issues (LAN/Wi-Fi).
- Create, update, and close support tickets while maintaining proper documentation.
- Escalate complex issues to the appropriate technical teams.
- Assist users with password resets, account management, and system access.
- Perform routine system maintenance and software updates.




- Ensure timely resolution of user issues in line with service standards.

Requirements

- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 0–2 years of experience in IT Support or Service Desk (Freshers with relevant knowledge can also apply).
- Basic knowledge of Windows OS, Microsoft Office, networking, printers, and hardware troubleshooting.
- Familiarity with ticketing systems is an added advantage.
- Willingness to work in rotational shifts, if required.

Preferred Skills

- Windows OS Troubleshooting
- Microsoft Office 365
- Hardware & Software Installation
- Networking Fundamentals (TCP/IP, LAN, Wi-Fi)
- Remote Support Tools

Salary

- Freshers : Stipend during the training period.
- Experienced Candidates : Salary based on experience and technical skills.

Interested candidates can send their updated resume to [email protected]

Pay: ₹5,000.00 - ₹25,000.00 per month

Work Location: In person

📌 IT SERVICE DESK SUPPORT (India)
🏢 DIGIX TECH SOLUTIONS
📍 India