Company Description The company is a growing organization focused on delivering reliable services and positive experiences to its customers. It values professionalism, integrity, and a strong commitment to customer satisfaction. Team members are encouraged to collaborate, share ideas, and continuously improve processes to better serve clients. The work environment supports skill development, clear communication, and respectful interactions. The organization aims to build long-term relationships with customers through consistent, high-quality service.
Role Description This is a full-time, on-site Customer Service Representative role based in Kanpur. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing clear information and resolving issues promptly. The role includes handling complaints, processing service requests, documenting interactions in internal systems, and following up to ensure customer needs are met. The representative will collaborate with internal teams to address complex concerns and maintain accurate records of customer communications.



This position requires maintaining a skilled demeanor, meeting performance targets, and contributing to an efficient, customer-focused environment.
Qualifications

- Ability to deliver solid Customer Service and maintain a positive Customer Experience.
- Experience in Customer Support and working as Customer Service Representatives.
- Focus on Customer Satisfaction, with skills to handle inquiries and resolve concerns effectively.
- Clear verbal and written communication skills, with active listening and empathy.
- Strong problem-solving abilities and attention to detail in documenting customer interactions.
- Comfort working on-site in Kanpur and collaborating with cross-functional teams.
- Basic computer literacy and familiarity with customer relationship management (CRM) or ticketing systems.
- Previous experience in a customer-facing role is preferred; formal education in business, communications, or a related field is a plus.

📌 Customer Service Representative (Kanpur)
🏢 Recognized
📍 Kanpur