Responsibilities- Act as the primary point of contact for client governance and provide a high-touch /"Silk Glove Treatment (SGT)/" experience to drive successful adoption of AI and automation solutions.- Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies- Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups- Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementation- Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact- Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization- Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution- Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements,



fixes, and continuous improvements- Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout- Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business advantages, and overall client experienceRequired Background- Post-Graduation in any stream (technology background preferred)- Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation- Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.- Strong understanding of Banking domain (commercial and investment banking)- Passion to help find new technology solutions and drive operational efficiencies- Strong stakeholder management, program governance, business analysis, and change management skills- Ability to manage multiple tasks simultaneously and deliver timely resolutions- Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point

📌 Associate/Assistant Director - Ai Adoption & Governance (Hisar)
🏢 Acuity Analytics
📍 Hisar