Job Title: Product Support Executive – Microsoft 365

Experience: 1-6 Years

Location: Hyderabad

Employment Type: Full time

Shift: Rotational / 24×7

Salary: Upto 5.5 LPA

We are looking for an experienced Product Support Executive with strong knowledge of Microsoft 365 products and excellent customer-handling skills. The candidate will be responsible for troubleshooting technical issues, resolving customer queries, and providing effective support for Microsoft 365 applications.

Key Responsibilities

- Provide technical support for Microsoft 365 products and services.
- Troubleshoot issues related to Outlook, Teams, SharePoint, OneDrive and Office 365.
- Handle customer queries through voice, chat and email.
- Diagnose and resolve technical issues within defined SLAs.
- Create, update and manage support tickets.




- Escalate complex issues to the appropriate technical teams.
- Maintain proper documentation of customer issues and resolutions.
- Ensure a high level of customer satisfaction and first-contact resolution.
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Required Skills

- 1-6 years of experience in Product Support, Technical Support or Service Desk.
- Good knowledge of Microsoft 365 / Office 365.
- Hands-on understanding of Outlook, Teams, SharePoint and OneDrive.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in rotational shifts.

- For More Details Contact:
- Tanu - (phone hidden)
- Pushpa - (phone hidden)

📌 Hiring For - Product Support // Microsoft 365 (Secunderabad)
🏢 Manning Consulting
📍 Secunderabad