About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the countrys talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships from co-workers to clients.

Role Title: Insurance Workflow Lead

Position Summary:

This position is responsible for managing the coordination and distribution of work within the Insurance Product Delivery organization based on workforce availability, expertise, workload demands and regulatory needs.

Job Responsibilities:

- Manages assigned Operations and associated work to maximize service delivery expertise and leverage the workforce efficiently.
- Liaise with assigned Operations leadership to understand workload priorities and complexities of accounts. Plan and organize workflow to meet alloperational processing objectives.
- Manage book of accounts to proactively drive clientcontract certainty by adhering to timeliness objectives.




- Coordinate priorities with IPD managers located within the Insurance Delivery hubs to meet business and capacity needs. Triage various requestsand educate stakeholders on options based on their business needs.
- Collaborate with other Workflow Leads globally to drive consistent andefficient processes and procedures.

Skill and Experience:

- 5 years of experiencerequired to perform essential job functions.
- Additional Experience Qualifier (optional):5+ years of experience. Preferably in the financial/insurance industry. A combination of education and work will be considered.
- Excellent interpersonal and communication skills, with proven ability to work effectively with diverse groups.
- Solid organizational skills, ability to plan and prioritize work to meet challenging deadlines in a fast paced workplace.
- Strong ability to multitask; executing multiple tasks simultaneously.
- Effective problem solving and analytical skills.
- Attention to detail.
- Self-motivated with a strong ability to drive results.
- Proficient working knowledge of corporate procedures, guidelines and governance for processing of insurance deliverables.
- Strong ability to remain calm under pressure and redistribute work at a moments notice

Must Have Skills:

- Advanced Excel (trackers, formulas, data validation, trend analysis)
- Strong working knowledge of Microsoft Office
- Ability to spot delays, gaps, and at-risk items early; anticipate issues before escalation is needed
- Excellent communication skills, both oral and written English
- Ability to facilitate conversations and drive alignment
- Strong proofreading/documentation review skills
- Timely decision making
- Proven capability to manage a high volume of work by effectively prioritizing competing deliverables

Education and Certifications:

4 Year /Bachelor degree required.

Work location:Bengaluru

📌 Insurance Workflow Lead (Bengaluru)
🏢 FM India
📍 Bengaluru