We are looking for detail-oriented and customer-focused candidates to join our team in Bengaluru. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in customer service processes and a keen eye for detail.
Job Title: Customer Service Representative - Non-Voice –
Job Type: Full time
Shift Timings: Night Shift
Work Environment: Work From Office
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What job duties can I expect to perform as a Customer Support Representative?
Handle inbound and outbound calls related to queries such as prior authorization of billing, claims, or patient support.
Provide accurate information while maintaining professionalism and empathy.
Process and manage healthcare-related documentation, claims,
and billing records.
Ensure all data entry and updates are accurate and timely.
Handle email and chat support as required.
Collaborate with cross-functional teams to resolve customer concerns.
Adhere to compliance standards and data privacy regulations in
What requirements must I meet to join the team?
Experience Required
Minimum 6 months of experience in healthcare BPO or similar domain.
Key Skills & Requirements
Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
English Proficiency: B-2 level or higher (excellent verbal and written communication skills).
Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
Strong attention to detail and ability to work in a fast-paced environment.
Proficiency in using MS Office tools and CRM systems is a plus.