IT Technical Support & Implementation Engineer, Female applications also invited.

Role Overview
We are looking for a self-driven, quick-learning RFID Technical Support & Implementation Engineer to manage customer engagements across the complete RFID solution lifecycle—from pre-sales and requirement study to installation, training, and post-implementation support.
This is a remote/WFH role based in India, with opportunities for PAN India and international travel at company expense.

Key Responsibilities
• Conduct RFID demonstrations, pre-sales support, customer meetings, and technical presentations.
• Understand customer business processes and conduct System Requirement Studies (SRS).
• Create process flows, workflow diagrams, system architecture, and technical documentation using tools such as Visio, draw.io, Lucidchart, PowerPoint, etc.
• Prepare SRS, technical specifications, project documents, installation guides, training material, and SLA-related documentation.
• Coordinate with customers, sales, development, hardware, and project teams to ensure smooth project execution.




• Perform or coordinate RFID installation, setup, configuration, testing, commissioning, and integration.
• Conduct customer training and knowledge transfer.
• Provide remote/virtual post-installation support, troubleshooting, and issue resolution.
• Work according to customer SLA and 24×7 support requirements, including on-call support when required.
• Travel to customer locations across India and overseas for demonstrations, site surveys, implementation, troubleshooting, and training.

Required Skills
• Positive understanding of hardware, software, and system implementation
• Strong problem-solving, troubleshooting, and analytical skills.
• Good spoken and written English communication skills.
• Ability to create clear process flows and technical documentation.
• Strong customer-facing, presentation, and coordination skills.
• Self-learner and quick learner, with the ability to independently un

📌 IT Technical Support (Bengaluru)
🏢 Acura Data Global
📍 Bengaluru